I wanted to reach out personally, to keep you updated and let you know about all the exciting changes and updates we've made at Sinch MessageMedia in 2023. Changes we believe will drive your business and improve your customer experience.
What's been happening.
Customers want to reach you – everywhere. They may start with SMS but expand into a two-way conversation with other channels like voice, email, or socials. That’s why we’re transforming our business to enable these conversations.
Here are some of the things that we've been working on:
Improved user interface – a cleaner look that leads to better experiences for you and your staff
Broader functionality across multiple messaging channels (WhatsApp, Messenger, Instagram, Google's Business Messages) – so you can have omnichannel two-way conversations, and increase customer loyalty
Improved integration and contact syncing with your existing tech – so your staff can manage multiple conversations across platforms, and never miss another message
Improved abandoned cart features for retail customers – so you don’t miss out on a sale
And we're only getting started. You can read in more detail about these exciting updates here.
Any questions? Let’s talk.
All these changes have been driven by our ambition to deliver the best experience for our customers, and I wanted you to know that we’re always looking at ways to improve.
So please reply to me personally (directly to my inbox) with any feedback or suggestions you might have. I would love to hear from you.
In the meantime, watch this space for further communication about exciting updates coming to you more frequently.
